Shipping policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates

Shipping within Australia is completely free for standard postage. 

Shipping option	Estimated delivery time	Price
Standard - Metro	2 to 8 business days	Free
Standard - Regional	3 to 10 business days	Free

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at horizonpadz@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at horizonpadz@outlook.com